Building Customer Centricity Foundation

Overview

During this course, participants will experience a blend of traditional classroom training, team application activities, research, and potential investigative exercises designed to transform Executives into confident Customer Ambassadors. This session focuses on harnessing the power of customer centricity and using the perspective of the customer to gain a sustainable competitive advantage.

HOW will you benefit

  • Effectively and confidently manage customer relationships
  • Managing customer expectations, and strategic relationships.
  • Understand the importance of focus on Customer as compared to Products or Services
  • How to solve customer issues effectively and timely

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WHO should enroll

This course is designed for Executives and Staff that interact with Customers

WHAT you will learn

  • Effectively manage customer relationships.
  • Identify the metrics that matter most to your customers.
  • Remove the barriers that hinder delivering superior customer service.
  • Build strategic relationships from a global perspective.
  • Solve problem with the customer in mind.

What our Delegates Say

Meet Your Instructors

Our International Instructors have extensive EXPERIENCE & EDUCATION in their areas of EXPERTISE, which also makes them Inspirational Role Models for those who learn from them.

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