Case Study
LSF Global — Engagement with a world-leading health, beauty and lifestyle retail organisation
The client is a world-leading retail organisation and customers’ first-choice destination for quality health, beauty, and lifestyle products and services. Operating across an O+O (online and offline) retail platform, the organisation is committed to empowering customers and building a people-first culture internally.
The organisation requested a customised learning journey for leaders selected to participate in their People Leaders Acceleration Program. LSF Global designed an 18-month journey to develop new skills that would enable these leaders to confidently embrace and navigate future organisational change.
LSF Global designed a structured workshop that guided participants through a progressive arc of self-awareness, emotional intelligence understanding, and practical strategy  equipping leaders with the mindset and tools needed to embrace change and lead their teams through transformation with confidence. Each session blended reflection, assessment, group activity, and real-world application.
Reactions to Change
Change Readiness Assessment
Strategies to Embrace Change
The workshop moved through a deliberate arc — opening with business context alignment and a shared understanding of change, progressing through emotional awareness and a structured readiness assessment, and concluding with practical strategies and personal action planning to embed change as a leadership capability.
Rather than delivering a traditional lecture, we created an interactive workshop filled with conversations, activities, self-reflection, and real workplace examples.
The workshop opened with an ice-breaker, followed by business context alignment and expectation setting. The facilitator shared the workshop goals and invited participants to reflect on their own areas of change. Group activities encouraged collective exploration — helping leaders begin to recognise and embrace the reality of ongoing transformation within their organisation.
This session explored the key behaviours and emotions people commonly exhibit during change. The six emotional reactions to change were introduced, followed by a personal reflection session where participants identified their own current stage — and explored a new change they were actively trying to adopt. This created a powerful moment of self-awareness and peer connection.
A structured Change Readiness Assessment was conducted to provide insight into each participant’s mindset and approach when faced with change. Participants identified personal strengths and development areas across seven key traits of change readiness, with the facilitator providing tailored explanation of each score to guide individual growth.
The final session equipped participants with three practical strategies for embracing change: stepping out of their comfort zone, understanding the stages of building competence, and developing a growth mindset. The workshop concluded with a recap and key takeaway sharing — with each participant leaving with a clear, personal action plan for growth.
The feedback reflected both the value of the content and the interactive learning experience.
The session was engaging. The content and examples were relevant and well-delivered.
The session was interactive, and the presenter was excellent throughout.
Very useful session — it helped me understand change in a completely new way.
The facilitator was highly professional and kept everyone engaged throughout.
Greater awareness of emotional reactions to change and how to manage them effectively
Clear understanding of personal change readiness strengths and development areas
Through this tailored workshop, LSF Global successfully equipped leaders with a deeper awareness of change, practical tools to assess their readiness, and clear strategies to drive personal and team growth – positioning them as confident, change-capable leaders within their organisation.
Stronger team collaboration and collective exploration of change challenges
Personal action plans created to embrace change and drive continuous professional growth
