Conflict Management


The goal of this course is to provide the skills to first set the context for and diagnose specific conflict situations, & then to evaluate and implement win/win solutions. Objectives: Achieving a personal conflict paradigm shift. Aligning conflict stakeholders’ expectations. Agreeing on specific paths to conflict resolution. Identifying demands versus needs in the context of a common objective.

HOW will you benefit

  • To describe the difficult conversations and understand when & how it can become a conflict
  • The different situations of conflict and how you can manage these situations with a win-win strategy for both parties
  • To manage a difficult situation or a person and how you can conduct difficult conversations.

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WHO should enroll

  • Team leaders, executives, supervisors, managers, union leaders, program managers
  • Anyone else who wants to be more successful in working with others

WHAT you will learn

  • Opening Activities
  • Understanding Conflicts and Difficult Conversations
  • Managing Conflicts
  • Managing Difficult Conversations
  • Consolidating learnings
  • Closing Activities

What our Delegates Say

Meet Your Instructors

Our International Instructors have extensive EXPERIENCE & EDUCATION in their areas of EXPERTISE, which also makes them Inspirational Role Models for those who learn from them.

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