Developing Customer Centric Organization

Overview

Organizations strive to attain positive image and their clientele’s loyalty in this challenging and borderless world. This 2-day program will address on developing a customer centric organization and also enhancing their teamwork towards achieving the organizational goals and profitability. Course consists of interactive lectures, individual and group activities, role plays, and mini-case studies relating to real life practical situations

HOW will you benefit

  • The differences in customer satisfaction verses customer
    centricity
  • How to become Customer Centric
  • Understand the benefits & how you can achieve your business goals with focus on Customer Centricity
  • Identify and overcome the barriers to customer centricity
  • Prepare your own Action Plan to implement

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WHO should enroll

Managers and senior personnel who want to implement a customer centric based management approach across their Organization

WHAT you will learn

  • Understand why and how customer centricity is more important than customer satisfaction
  • Describe exceptional customer service
  • Identify its benefits on a personal and professional level
  • Recognize barriers to its delivery
  • Demonstrate how to measure customer-satisfaction levels and take corrective action if needed
  • Understand different customer behavior styles & know how to adjust
  • Use and explain techniques for dealing with angry, upset, or
    disappointed customers

What our Delegates Say

Meet Your Instructors

Our International Instructors have extensive EXPERIENCE & EDUCATION in their areas of EXPERTISE, which also makes them Inspirational Role Models for those who learn from them.

SECURE your seat or REQUEST a proposal!

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