Expectations Management


In the final analysis, any claim to project delivery success depends largely on the degree to which we have met the expectations of our stakeholders. This course dives deep into the definition of what an expectation is, reveals how expectations operate in stakeholders, examines the impact of expectations that are not aligned with the project plan, and examines steps that the project manager can take to keep stakeholder expectations in alignment with the objectives of the project.

HOW will you benefit

  • Expectations Management
  • Understanding the Business Value
  • Expectation Management – 5 Step Process
  • Discovering Expectation
  • Business Behaviours
  • Prioritizing Stakeholders
  • Personal Integration & Action Planning

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WHO should enroll

This course is of special value to Leaders, Managers of managers, Functional & Project managers, and Office staff.

WHAT you will learn

  • Definition of expectation
  • How expectations work with the stakeholders
  • Importance of Expectations Management
  • Management of expectations throughout the project life cycle
  • Importance of stakeholder alignment to plan
  • What to do when expectations do not match
  • What to do when expectations are not met

What our Delegates Say

Meet Your Instructors

Our International Instructors have extensive EXPERIENCE & EDUCATION in their areas of EXPERTISE, which also makes them Inspirational Role Models for those who learn from them.

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