Handling Difficult Conversations

Overview

Difficult conversations are a part of organisational communication. Managers and coaches may find themselves needing to have unfavourable conversations in relation to performance management. Having the appropriate communication skills can boost the confidence of managers and coaches to have these conversations. Employees will benefit from having clear communication which is goal focussed and performance related.

HOW will you benefit

  • Self-awareness of how managers and coaches communicate.
  • Keeping a performance meeting on track.
  • Utilising end-goal strategies to maintain focus.
  • Essential preparation for difficult conversations including follow-up meetings.

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WHO should enroll

  • Business coaches
  • Team Managers
  • Performance Managers

WHAT you will learn

  • Understanding communication and self-awareness.
  • Preparing for difficult conversations to boost confidence in communication.
  • Goal-focussed mindset to assist with difficult performance reviews.

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Meet Your Instructors

Our International Instructors have extensive EXPERIENCE & EDUCATION in their areas of EXPERTISE, which also makes them Inspirational Role Models for those who learn from them.

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