Performance Management


In this course, you will learn to identify and manage difficult employees, monitor their behavior, develop clear and effective communications techniques, give and receive feedback, identify workplace conflicts and present resolutions.

HOW will you benefit

  • Monitor performance afterwards
  • Identify communication styles
  • Manage difficult feedback sessions and identify when to avoid giving feedback
  • Identify common reasons that conflicts arise, and types of workplace conflict
  • Distinguish between conflict management and conflict resolution
  • Conflict resolution styles

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WHO should enroll

Line managers and supervisors who are held accountable for the performance of the organization and its employees

WHAT you will learn

  • Identify difficult personality types and the effect they can have in an organization
  • Manage difficult employees and monitor their behavior
  • Document ongoing changes in behavior and performance
  • Communicate clearly and effectively, both verbally and nonverbally
  • Improve your listening skills
  • Communicate with difficult supervisors and co-workers
  • Identify types of employee dismissals
  • Identify the focus of feedback and give and receive feedback effectively
  • Provide positive and constructive feedback

What our Delegates Say

Meet Your Instructors

Our International Instructors have extensive EXPERIENCE & EDUCATION in their areas of EXPERTISE, which also makes them Inspirational Role Models for those who learn from them.

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