The Client wanted to conduct a session on Culture Change for their MPF staff because staff turnover is very high 2019 / 2018 (junior sales, within 60-70%), Leaders should lead by Example in order to change the culture / behaviour of the team. Lack of accountability / ownership / not open to speak up / lack of collaboration. Culture is impacting business & work efficiency.
Leading Global Professional Services
Our client is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Their strong network of 50,000 colleagues in 120 countries empower results for their clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
With the increased competition in the market it is important for every business to look for better ways to deliver quality products & services and reduce the time and cost at the same time. Client wanted to make their staff understand the principles of Agile and how it can benefit them in their day to day work life.
It was intended to make them understand how they can implement Agile practices to achieve their business goals. It is evident from the real life case studies of successful business that Agile can help business by helping the workforce to improve both their work life and personal life.
Business Goals
- The Client wanted to conduct a session on Culture Change for their MPF staff because staff turnover is very high 2019 / 2018 (junior sales, within 60-70%)
- Leaders should lead by Example in order to change the culture / behaviour of the team
- Lack of accountability / ownership / not open to speak up / lack of collaboration
- Culture is impacting business & work efficiency
LSF’s Solution
Organization Culture
- Facilitator started the discussion by explaining what does organization culture mean and what are the differences between culture & character? With the help of a small video and couple of practical life case studies of different corporates, it was explained to the delegates that what does Culture actually means and why is it important for the organisation’s growth. Why does a business need Culture, this question was discussed with the participants and facilitator explained the benefits of culture.
Knowing Your Colleagues
- As a pre-course activity, all participants took a 16 personalities survey, results of this survey were discussed in this section. Each person has a different personality and there are certain traits of personalities. 16 personalities assessment has divided all type of personalities into 16 types, which are further grouped in 4 groups. With the help of this discussion, all delegates were able to understand about themselves and about their colleagues.
Our Existing Culture
- In this section, facilitator helped the delegates understand their existing culture with the help on an activity. The entire team was divided in small groups and each group was given a set of things from which they had to create a visual art-work demonstrating their values and culture. All delegates worked in their groups to achieve one objective, this also helped in team bonding.
Developing Our Future Culture
- This section focused on helping the delegates understand what type of culture they want and how they can form a better culture in the future. With the help of small group exercises, the facilitator helped all delegates understand how they can develop their future culture. At last, delegates were asked to list down their key takeaways of the session and an action plan which they want to implement immediately after returning to their work life.
Comments From Company Executives
- RODERICK KOLILOEDJOER:- Able to keep it interesting and engaging. Distribution of personality across team.
- STEPHEN:- It’s a very intensive and useful session. The facilitator has high energy level and is good at expressing ideas/concepts.
- JACK MAK:- Interactive and managed to maintain the group’s energy level throughout the session. Control what you can control.
- DIOR:- How to communicate with my teammates with different personalities. 2 A for Victory
- BRENDA KEI:- Practical and interesting. Focus on what we can control
- ANDY YEUNG:- Ideas are rich and clear. The importance of aligning all people.
- AMATOR HUI:- The team is about to open-up. Collaboration and shared ownership is a key to accomplishment
