Workplace Diversity

Overview

In the new global economy, it is more important than ever to understand how culture affects communication and perception. Improving intercultural communication enhances success. As the world gets smaller, the workforce becomes more mobile and outsourcing becomes more common. The need to understand diversity and to be able to include cultural diversity as part of the work-place culture is becoming increasingly important.

HOW will you benefit

  • How to respond to complaints & develop a support system to manage this resolution process in your organization
  • Gain a professional approach to record, analyze & resolve situations involving diversity
  • How to create a mechanism of prevention to reduce negative or discriminating situations and to keep them from repeating

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WHO should enroll

Individual contributors engaging with international clients and suppliers

WHAT you will learn

  • Learn about stereotypes & biases, how they develop, and gain insights into one’s own perspectives
  • Effective strategies for removing barriers to diversity in the workplace
  • Improve their listening & learn effective questioning techniques to communicate more effectively in a diverse population
  • Learn the importance of non-verbal communication, both one’s own and that of others
  • Master ways of encouraging diversity in the workplace while discouraging and preventing discrimination

What our Delegates Say

Meet Your Instructors

Our International Instructors have extensive EXPERIENCE & EDUCATION in their areas of EXPERTISE, which also makes them Inspirational Role Models for those who learn from them.

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